ADMINISTRATIVE AND LEGAL REGULATION OF AGENCY ACTIVITIES IN THE CONTEXT OF DIGITAL TRANSFORMATION OF PUBLIC SERVICES

Abstract

            This article is devoted to a comprehensive study of the current stage of administrative law development in the CIS member states, characterized by a conceptual transition from the “power-state” model to the “service state” paradigm. The author provides a detailed analysis of the legal nature of public services as an independent object of regulation, emphasizing their role in ensuring the rule of law and protecting citizens’ rights. Using the Republic of Uzbekistan as a case study, the article reveals a significant institutional gap between the regulatory requirements of the updated Constitutional Law “On the Cabinet of Ministers of the Republic of Uzbekistan” and the actual operational practice of state agencies.
            Particular attention is paid to the classification of agencies based on criteria of hierarchical subordination and functional profile. The author demonstrates that the persistent “institutional autonomy” of several departments, combined with the merging of supervisory and service functions, creates an irreconcilable conflict of interest and hinders the establishment of a unified legal space. Within the context of digital transformation, the phenomenon of “proactive” services and the risks associated with the algorithmization of administrative decisions are analyzed. The article critically examines the “digital barrier” imposed by the mandatory use of electronic digital signatures (EDS) and substantiates the necessity of transitioning to human-centric identification methods (Face ID, Mobile ID) as a guarantee for exercising constitutional rights.
             As a systemic solution, the author proposes finalizing the implementation of the ministerial vertical of executive power and accelerating the adoption of the special Law of the Republic of Uzbekistan “On the Provision of Public Services”. The scientific novelty of the study lies in the justification for transforming agencies from bureaucratic structures into high-tech “front offices”, where the measure of efficiency is the “common good” and the citizen is recognized as the ultimate beneficiary of the state mechanism. The findings of the article can be utilized to improve national legislation and law enforcement practices in the field of public administration.